This dialog window enables you to send a file to ESET for analysis. If you find a suspiciously behaving file on your computer, you can submit it to ESET’s virus lab for analysis. If the file turns out to be a malicious application, its detection will be added in one of following updates.
Alternatively, you can submit the file by email. If you prefer this option, encrypt the file(s) with WinRAR/ZIP, protect the archive with the password “infected” and send it to samples@ESET.com. Please remember to use an eloquent subject and enclose as much information about the file as possible (e.g. the website you downloaded it from).
Before submitting a file to ESET, make sure it fulfills either of the following criteria:
1. the file is not detected at all
2. the file is incorrectly detected as a threat.
You will not receive a response unless further information is required for analysis.
File – the name of the file you intend to submit
Comment – a short description of the file and its activity
Contact email – the contact email is sent along with suspicious files to ESET and may be used to contact you if further information is required for analysis. Entering a contact email is optional. You will not get a response from ESET unless more information is required, since each day our servers receive tens of thousands of files, which makes it impossible to reply to all submissions.