This dialog window enables you to send a file to ESET for analysis. If you find a suspiciously behaving file on your computer, you can submit it to ESET’s virus lab for analysis. If the file turns out to be a malicious application, its detection will be added in one of following updates.

Alternatively, you can submit the file by email. If you prefer this option, encrypt the file(s) with WinRAR/ZIP, protect the archive with the password “infected” and send it to Please remember to use an eloquent subject and enclose as much information about the file as possible (e.g. the website you downloaded it from).


Before submitting a file to ESET, make sure it fulfills either of the following criteria:


1. the file is not detected at all


2. the file is incorrectly detected as a threat.


You will not receive a response unless further information is required for analysis.

Nod32 ea charon file File

File – the name of the file you intend to submit
Comment – a short description of the file and its activity
Contact email – the contact email is sent along with suspicious files to ESET and may be used to contact you if further information is required for analysis. Entering a contact email is optional. You will not get a response from ESET unless more information is required, since each day our servers receive tens of thousands of files, which makes it impossible to reply to all submissions.